Privacy Policy

Last updated: February 2026

KULA ("we", "our", or "us") operates the KULA mobile application and website. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect the following information when you use KULA:

• Account information: Name, email address, and phone number when you create an account.
• Authentication data: Login credentials, including tokens for Apple Sign In and Google Sign In.
• Location data: Your device location to show nearby restaurants and bags available for pickup.
• Order history: Details of your purchases and transactions.
• Payment information: Payment details are processed securely by our payment provider (Yoco). We do not store your card details.
• Device information: Device type, operating system, and app version for troubleshooting.

2. How We Use Your Information

• To provide and improve the KULA service.
• To process orders and payments.
• To show you relevant restaurants and food bags near your location.
• To communicate with you about your orders and account.
• To ensure the security of your account.

3. Data Sharing

We do not sell your personal information. We share data only with:

• Restaurants: Your name and order details so they can prepare your pickup.
• Payment processors: Yoco, to process your payments securely.
• Service providers: Hosting and infrastructure providers that help us run KULA.

4. Data Security

We use industry-standard security measures including encrypted connections (HTTPS/TLS), secure token storage, and access controls to protect your data.

5. Data Retention

We retain your account data for as long as your account is active. You can request deletion of your account and associated data at any time by contacting us.

6. Your Rights

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to the processing of your personal information.

7. Children's Privacy

KULA is not intended for children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email.

9. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

support@kulasave.co.za